Finesse your first meetings

Melissa Kidd, Director of Motem

First meetings are brimming with potential. Some clients will be nervous, some will be confident, some will have no idea about what’s involved or what they’d like their future to hold.  So how can you help them navigate such big decisions, especially when you have only just met?

Even though no two clients are the same, we all have similar psychological needs. And when we can tune into these, we can turbo charge rapport.

Learning objectives:

By the end of the session, participants will be able to:

  • Develop their trustworthiness by recognising and addressing 5 psychological needs in prospective clients
  • Use techniques to help prospective clients open up, talk and gain clarity
  • Develop their listening skills and relational intelligence.