Resilient advisers, better outcomes: showing up calm, confident and focused

John Dashfield
John Dashfield
Client Centred Advisers

The Human Dimension of Financial Planning 3

Financial planning places sustained emotional and professional demands on financial advisers. Over time, pressure from regulation, markets and client situations can erode clarity and presence.

This session explores why resilience is a core professional capability.

Learning objectives

  • Understand how your state of mind affects trust and decision quality
  • Learn why resilience is not built through effort alone
  • See how clarity and calm emerge naturally
  • Improve performance and longevity through greater personal resilience.

Check out all the webinars in this series

  • Working with emotion: helping clients navigate emotionally charged moments

    Working with emotion: helping clients navigate emotionally charged moments

    Emotion is an unavoidable part of financial planning, particularly around life events and market uncertainty. Financial advisers are rarely trained to work effectively with emotion and often default to logic or reassurance.
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  • From transactional to transformational: redefining the adviser–client relationship

    From transactional to transformational: redefining the adviser–client relationship

    Most financial planning is built around a transactional model that is technically strong but often bypasses the deeper human factors that shape trust, engagement and client behaviour.
    Learn More